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Ontario Waterway Cruises Inc. is pleased to provide passengers with a
refund plan by which reimbursement of the cruise fare paid (less cancellation
premium) may be made in the event of cancellations anytime prior to
scheduled departure under certain applicable conditions. Also, in case of
curtailment of your cruise for certain applicable conditions, reimbursement of
fare may be made for the unused full days of cruising.
Applicable cancellation and curtailment conditions:
a) Sickness or bodily injury of yourself or your traveling companion,
b) (i) Death of yourself or a member of your immediate family as defined,
(ii) Death of your traveling companion or member of their immediate
family,
c) A disaster which renders your principal residence uninhabitable,
d) Your being quarantined or hijacked,
e) Jury duty of yourself, or excluding law enforcement officers, your being
subpoenaed as a witness in a case being heard during the period of
your trip.
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Exclusions under which this refund plan does not cover cancellation:
a) War or any act of war (declared or undeclared)
b) Suicide or any attempt there-at, or commission by yourself or the
attempt to
commit a criminal act or intentional self-injury.
c) Emotional disorders
d) Abuse of medication, drugs or alcohol.
Definitions:
a) "Immediate family member" means
your legal or common-law spouse, legal guardian, parent, step-
parent,
grandparent, grandchild, in-law, natural or adopted child, step-
child,
brother, sister, step-brother, step-sister, aunt, uncle, niece, nephew, or
business partner.
b) "Traveling companion" means
the person with whom you are to share double occupancy
accommodation during the cruise, and does not include other
members of a group with whom you may be traveling or with
whom you may have booked together.
Special Conditions:
a) When a cause of cancellation occurs prior to the departure date,
you must
notify Ontario Waterway Cruises Inc. by telephone as soon as
possible. If you call outside of our normal business hours, please
leave a message.
b) All claims must be documented by legal or medical certificates
establishing the cause of cancellation.
c) If your "Traveling companion" cancels for any reason, you have the
option of finding a substitute traveling companion or paying the
single supplement if you still want to go.
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Claims Procedures:
- a) Inform Ontario Waterway Cruises Inc. of cancellation by telephone
1-800-561-5767 Important: see Special Conditions 4 (a) above
- b) You will be sent a Claim Form for completion,
- c) Send the following by mail to Ontario Waterway Cruises:
- 1. Completed claim form
2. Unused cruise ticket(s) or confirmation of booking,
3. Documentary evidence that a condition in Section 1 above was
in
fact the cause of cancellation. In the case of a medically
related cause of cancellation, a "medical certificate" giving a
complete diagnosis must be furnished by the legally qualified
physician in active personal attendance in the city or locality
where the sickness or accident occurred. The certificate must
specify the exact reasons why boarding was not possible. Failure to provide such medical evidence shall invalidate any
claim under this refund plan.
- NB: Keep copies of all papers sent to our office for your record.
d) Your claim will be reviewed to ensure it meets all conditions,
exclusions
and definitions above,
- e) Final disposition of the claim.
Other Reasons for Canceling
- There are various other non-medical reasons why people decide to
cancel their cruise. Cancellations for reasons other than those stated in
Section 1 of our refund plan outlined above will be handled as follows:
- - Prior to 60 days before departure, full refund less $150./person/cruise.
- Prior to 30 days before departure half refund of the total fare.
- 30 days and under no refund.
- If you have further questions please contact our office.
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