Terms and Conditions

Ontario Waterway Cruises Inc. reserves the right to cancel any cruise or to change without prior notice, the cruise route, itinerary, schedule, location of overnight stops, accommodations, tours or excursions and to commence, conclude, or continue the cruise by bus at any time for reasons of inclement weather, canal congestion, mechanical failure, order of government authority, labor disputes, acts of God or any circumstances beyond the control of the cruise operator without obligation or liability to the passenger. A partial refund of fare in the event of the cruise being cut short will be made for unused full days. All monies paid toward the passage fare will be refunded without interest if the entire cruise is cancelled.

Ontario Waterway Cruises Inc. reserves the right to decline any person as a passenger at any time before or during the cruise should such person's health or presence be determined as detrimental to the interest, comfort and enjoyment of the other cruise passengers or present undue problems for the crew. Such determination is the absolute discretion of Ontario Waterway Cruises Inc. staff or representative.

The ship does not staff a doctor or a nurse and is not equipped with a pharmacy. All passengers must bring sufficient medication to last the duration of the cruise. Non-residents should ensure they have adequate health insurance for traveling to Ontario. Passengers with special dietary needs or limited mobility must advise Ontario Waterway Cruises Inc. at the time of booking to determine if the ship's facilities and cooking staff will be able to meet their needs.

It is expressly understood and agreed by all passengers that Ontario Waterway Cruises Inc., their operators or agents shall not be held responsible for -

1. any delays, misconnections, loss, damage, death or injury to persons or property, or for mechanical defects or failures however caused, or for any substitution of carrier equipment beyond the control of the cruise operator or for any additional expenses occasioned thereby.
2. any inconvenience, loss of enjoyment, upset, disappointment, distress, or frustration whether physical or mental however caused except where caused directly by the cruise operator.
3. any additional costs incurred or any ancillary loss sustained as a result of cancellation or delays of cruises caused by inclement weather conditions, acts of God, or any other event including mechanical failure, which result in one or more persons being unable to continue or complete the cruise through no direct fault of the cruise operator.
4. any delays, misconnections, loss, damage, death or injury to persons or property arising out of the acts, omissions or negligence of any other party which provides accommodation, foodservice, transportation, entertainment or any other service to passengers.

Any hotel or restaurant recommendations, directions or any other transportation arrangements such as calling a taxi or ambulance are made solely for the convenience of the passengers and on the condition that such recommendations are at passngers' own risk and expense. Passengers are adivised to confirm all arrangements directly with the provider.

Where a passenger suffers any losses not excluded by the Terms and Conditions herein and the loss does not arise from personal injury or death attributable to negligence on the part of Ontario Waterway Cruises Inc., Ontario Waterway Cruises Inc. will pay reasonable compensation for such losses provided that compensation for any losses shall be limited always to the amount of monies paid by the passenger for the cruise without interest.

Fares will not be reduced for services or portions of the cruise declined by the passenger.

Ontario Waterway Cruises Inc. has the right to utilize any photo, video, recorded audio or comments of any passenger for the sole purpose of promoting its cruises by way of any advertising media including printed brochures without any claim from or compensation to any passenger or related persons who may or may not be identified in such materials. The use of these materials to represent Ontario Waterway Cruises Inc. and its cruises does not create any warranty or obligation with respect to how any passenger or related persons are depicted or represented therein.

All representations and warranties are as herein stated, and it is agreed that there are no verbal representations or warranties.